FAQs

A-1 Rent All

Have a renting-related question? We have the answer. Check out these FAQs and give A-1 Rent All a call today for more information!

  • Do I have to replace the fuel in the equipment?

    Yes, it's necessary to refuel the equipment after use. If you don't, we'll need to apply a refueling charge to your rental.

  • How soon do I need to reserve my order?

    We recommend making your reservation as early as possible. Early reservations allow us to prioritize delivery and pickup times, and ensure item availability. We typically require a 50% non-refundable deposit to secure your reservation, which should be made in-store. Please note that we discourage phone reservations due to privacy, security, and legal considerations.

  • Do side walls come with the tent?

    Side walls are not included with the tent by default. They're considered an accessory and are available for an additional charge.

  • What factors should I consider when picking the location and style of my tent?

    When choosing your tent location and style, consider underground utilities, sprinkler systems, septic tanks, wires, and cables. Be aware of overhead obstructions like trees and power lines. The area should be clear of furniture, structures, or vegetation, and should be level. Pole stake-down tents can be set up on grass or concrete (drilling holes may incur an additional charge), while frame tents work on both grass and pavement. Frame tents require access to a water source for filling our 55-gallon water barrels. Allow an extra 5' around the perimeter for ropes and stakes. Inform us of your specific installation requirements so we can prepare accordingly.

  • When do you set up and remove the tent?

    For large events, we typically set up one to four days in advance. The exact timing depends on factors such as weather, scheduling flexibility, installation size, and coordination with other services like decorating and catering. We also consider venue policies. Removal usually occurs one or two days after the event.

  • Do I need a permit for my tent?

    Most tents for personal use don't require a permit, but regulations vary by municipality. We recommend checking your local ordinances. We have flame retardant certificates available on file and attached to most tents if needed.

  • Can you set-up tents in a park?

    Yes, we can set up tents in parks. However, please ensure that the park allows the type of tent you want. Any required permits or park fees are the responsibility of the customer.

  • Can you install my tent during non-business hours?

    Yes, we can accommodate set up and take down outside of business hours if you have specific time restrictions. Please note that there may be additional costs for installation during holidays or non-business hours. We require you or a representative to be present at the location during set up.

  • Can I set up the tent myself?

    For smaller tents, we do allow customer set-up. However, for our larger frame and pole tents, we strongly recommend letting our experienced staff handle the installation for safety and proper setup.

  • How close does your delivery vehicle need to be to the set up location?

    The closer our delivery vehicle can get to the setup location, the better. For most backyard events, a cleared driveway is sufficient. Larger events require close proximity due to the weight of some equipment, which can exceed 3000 pounds. If there's an unusually long distance to the event site, additional charges may apply.